Last updated: 17 September 2026
This Refund Policy applies to purchases made from YOUNGBULL (PTY) LTD, registration number 2024/744891/07 through entrepreneurskills.org.za. Contact us at 3 Albert Street, Andeon, Pretoria West, South Africa. Email: info@youngbull.co.za. Telephone: 066 402 7007.
1. Before purchasing
Please check the selected programme, price and access period before paying. Each development programme is presently a R1,000 once off purchase for 90 days of access. A replacement Birthday App download is R400 once off.
2. Cooling off and statutory rights
Your rights under South African consumer law remain fully protected. Where a transaction results from direct marketing, you may have the right to cancel in writing within five business days. Certain electronic transactions may also qualify for a seven day cooling off period.
Digital programme access normally begins immediately after you request it and payment is confirmed. The law may limit a cooling off right once a service has begun with your consent. This does not remove rights relating to defective, misdescribed or unavailable services.
3. Refunds we will consider
We will consider and, where appropriate, approve a refund when:
- the same purchase was charged more than once;
- the wrong amount was charged;
- payment succeeded but we cannot provide the purchased access within a reasonable time;
- the service is materially different from what was advertised; or
- South African law gives you a right to cancel or receive a refund.
4. Change of mind after access begins
A change of mind does not automatically qualify for a refund after programme access has started or downloadable material has been supplied. We will nevertheless assess each request fairly, including how soon it was made, whether the service was used and any rights that apply by law.
5. How to request a refund
Email info@youngbull.co.za with your full name, account email, programme or product, payment date, amount and reason for the request. Do not email card numbers, banking passwords or security codes.
6. Approved refunds
An approved refund will ordinarily be returned through the original payment method. Bank and payment processor timeframes may affect when the money appears. We will process refunds within the period required by applicable law.
7. Chargebacks
Please contact us first so that we can investigate and resolve the matter. Fraudulent or abusive chargebacks may lead to suspension of access, without limiting your lawful right to dispute an unauthorised or incorrect payment.